When you’re disappointed with the service and results that you’re getting from your IT services company, it’s hard to pinpoint exactly why but one reason could be that they’re understaffed and overworked. The decline may have happened over a period of years or perhaps you’re a year into your relationship and it’s become apparent that the IT company can’t deliver what they promised.
不管怎样，当你 IT服务公司人手不足, it shows up in your business as frustration, recurring problems, and plain incompetence. 这发生在你身上了吗?
- IT部门一直在解决同样的问题.
- We never know when we’ll get a response to our support requests.
- All they do is deal with symptoms, not the causes of technology problems.
- We have new employees starting, but their computers aren’t ready.
- 我的IT公司在电话里让我重新启动服务器.
- Our staff doesn’t like to call them for help because there is no follow -through.
- They were great for the first six months of our relationship. 但现在……
Let’s take a deeper look at what you might be experiencing when your IT department is understaffed.
IT支持过于分散的迹象
员工得不到他们需要的帮助
When your people submit a service request, they don’t get the response they need. Perhaps it takes too long to hear back or the guidance they get just isn’t helpful. Everyone avoids calling the help desk because of the lack of follow through. 人们只是想自己解决问题, 向同事寻求帮助, 或者只是忍受他们的问题.
IT人员流动率高，士气低落
It’s apparent that there’s a lot of turnover at the IT company and it’s no wonder. Working at an understaffed IT company means constant high stress and long hours. Mistakes are common and when workers ask for more manpower even if it’s just part time. Unfortunatly, management tells them “No,” then they bring on yet another client.
只有一两个IT人员知道你的公司
Often a technical resource is assigned to a specific client account. This one resource is responsible for all support efforts for that particular client. So, when they’re not available, the client is forced to wait. 更重要的是, there isn’t a lot of documentation which means the work performed by one employee cannot be followed by another. 当员工辞职时, he takes away customer knowledge that only exists in his head, 这就引出了下一个问题.
IT公司没有人了解你的业务或IT系统
为你买单的人已经不在了. A new lead was assigned to you, but he doesn’t know your systems yet. Again, there isn’t a lot of documentation to help with this turnover. 细节和被忽视的过程没有被遵循. 遗漏了一些简单的任务.
简单的任务总是被忽略
Simple preventable issues are causing problems in your organization.
- Your new hire does not have a computer even though you submitted a ticket weeks ago.
- 由于您的DNS注册失效，邮件无法发送.
- 电脑在工作时间运行Windows更新.
IT修复永远无法解决问题的根源
同样的问题不断出现. Instead of addressing the root cause, your IT company puts a work around in place and moves on. Sometimes all you can do is try to reboot the server yourself, 这在工作时间会造成很大的干扰.
速度比正确地做事更重要
有那么多客户在排队等待帮助, doing things fast becomes more important than doing things right at an understaffed IT company. As a result, they never take the time and effort required to find long term solutions. Workarounds and quick fixes are key to keeping up with a growing list of reactive support calls from frustrated clients. Projects are left unfinished and documentation is left out entirely.
主动维护是事后的想法
The word “proactive” has become the mantra of outsourced IT companies everywhere. There are some amazing products that allow IT companies to keep a close eye on the health of their clients’ systems but having these tools alone does not make an IT company proactive. 响应警报是被动的. Being proactive requires having people who are dedicated to system management and maintenance, and not continually being pulled away for reactive services.
你想知道你是否离危机只有一步之遥
When using a managed services provider, you should never have these thoughts.
- 我的防火墙配置正确吗?
- 是否每个端点都受到保护??
- 我的旧硬件有故障的危险吗?
- 我是否对我的数据有很好的备份?
- 我的员工是否意识到澳门赌场网址大全风险?
- 客人可以通过我们的无线系统访问我们的网络吗?
蜜月肯定结束了
Perhaps the first few months went well, but there hasn’t been much communication lately. There are still some lingering issues that were supposed to be addressed in the beginning. The technology planning sessions you were promised never happened. In fact, we haven’t had a meeting with them since onboarding.
IT人员短缺正在阻碍你的成功
If you identify with these observations of what happens when your IT company is understaffed, you certainly know that this situation is affecting your business in big ways. You’re always playing catch up, because that’s what IT is doing. 顾客和员工的满意度受到损害. 生产力在下降. 你真的能继续这样下去吗?
澳门网赌大全网址如何提供帮助
The unfortunate reality of the IT industry is that companies have come to accept disappointing IT services from outsourced partners. 事情本不必这样的. 这种循环是可以打破的. If you’re a decision maker and anything mentioned above sounds familiar, 是时候建立一个新的托管服务提供商了.
Bellwether helps organizations across the Gulf South improve how they manage their technology so that it can be a driver for their success. Whether you need full support or just want to enhance your own IT team, Bellwether will deliver.
澳门网赌大全网址 进行资讯科技评估.
